With a multi-faceted career spanning work as a casualty and coverage attorney, insurance claims person, underwriter, and executive, Rachel brings a well-rounded perspective to all of her mediations. She has worn many hats in the dispute resolution process including serving as: decision-maker, mediator, counsel of record, party representative, plaintiff, and insurance executive with final settlement authority. This breadth gives her a deep understanding of the factors that motivate the parties involved to settle their cases. In the mediator role, Rachel is adept at building rapport with both sides through candid communications. Her expertise in property, liability, automobile coverage, regulatory compliance, and good faith claim handling has been particularly beneficial in working through insurance-related matters.
An attorney stated, “Ms. Ehrlich was respectful of the emotional sensitivities of the other side, without losing her neutrality. She was extremely flexible about the physical and logistical challenges of the mediation and understood the effect of cultural differences on the parties, and how it affected negotiations.”
Cooking interesting meals with family and friends, reading, and training their rescued dogs.
"She was able to listen to all sides."
- Attorney on a Warranty of Habitability Dispute
"Rachel has been a pleasure to work with. I would recommend her as a mediator in any type of matter. She is knowledgeable and quick to learn the nuances
and dynamics of the case before her. But, most important, Rachel demonstrated to me a willingness to go the extra mile to get the case resolved."
- Attorney on an insurance matter
"The mediator understood the practical issues faced by both sides and worked that effectively to bring about resolution."
- Attorney on a Personal Injury Slip & Fall Matter
"Rachel communicated effectively with all parties. One of the participants was emotional about the case and she masterfully handled that aspect of the mediation."
- Attorney on a Professional Negligence Dispute
"Rachel was retained by the parties to mediate a contentious coverage and bad faith dispute arising out of what was essentially a condominium
conversion construction defect case. The case involved somewhat obscure but critical issues of Illinois and Florida substantive law, and each party was hard set in
its position. The amount in controversy was very large, and neither party acknowledged significant risk of a bad outcome heading into mediation. Nevertheless, drawing
on her insurance industry experience and legal knowledge, Rachel managed to move the parties toward compromise by credibly framing the risk and confronting the attorneys
on each side with the holes in their case. She was perceived by both parties as a credible, good faith broker, which is very hard to do when the decision makers on one
side are volunteer board members with no legal or insurance background, and the decision makers on the other side are experienced insurance industry executives Rachel
is one of the very few mediators I have encountered in 20 years of multi-jurisdictional construction defect, property damage and insurance recovery litigation who has
the substantive knowledge and dispute resolution skills to solve a case like this. She made a tremendous effort to learn the case during the pre-mediation phase,
and worked to become familiar with the decision-makers on each side. Further, when the settlement process hit a roadblock post-mediation, and needed some fine tuning,
Rachel was responsive and worked to preserve the deal. I will not hesitate to recommend and use Rachel to resolve even my most contentious and challenging disputes."
- Attorney in a Coverage and Bad Faith Dispute.
"The mediator was helpful because she had a good grasp of insurance issues."
- Attorney on an Insurance Bad Faith Dispute
"She is responsive and on top of things. Sometimes it feels like herding cats, and it seems like she was able to maneuver that. She was able to deal with challenging people and attorneys, and keep it together. She never quit. Some other mediators move on once a settlement has been reached; she stepped up when this looked like it might fall apart and was able to make sure that everything got signed sealed and delivered, which was above and beyond."
- Attorney on a high-end custom home, Construction Defect matter.
"It looked like the mediation would not produce a settlement, after a day of meetings, but Rachel was able to pull the parties together by texts, emails, and phone calls after the main session. Sorry to say no one wants to find themselves in mediation, as opposed to carrying on day to day business activities, but when mediation is needed, Judicate and Rachel are second to none as effective providers. Thanks again to Judicate and Rachel for coming through with 100% effective mediation services."
- Attorney on a Construction Breach of Contract Dispute
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